Written by a team of highly respected authorities on management and organizational behaviour, this core textbook is grounded in an extensive body of international research and analysis that demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology. Throughout the book, engaging case studies and role plays demonstrate the range of perspectives that can be applied to knowledge work, and the organisational conditions under which it can be managed effectively.

This book is essential reading for undergraduate and postgraduate students on modules covering Knowledge Management, and ideal for modules in Human Resource Management and Organisational Studies.

New to this Edition:
- Updated case studies based on the latest research and with international reach
- Enhanced learning and teaching tools to help students understand important concepts
- A new companion website with lecturer resources

SUE NEWELL is Cammarata Professor of Management at Bentley University, Boston, USA and also PT Professor of Information Management at Warwick Business School, University of Warwick, UK.

MAXINE ROBERTSON is Professor of Management at Queen Mary University of London, UK

HARRY SCARBROUGH is Associate Dean for Research at Warwick Business School.

JACKY SWAN is a Professor of Organizational Behaviour at Warwick Business School, University of Warwick, UK.