Digital mediation is here to stay, but how do mediators, advisers and clients achieve the same results from digital mediations as they do from face to face mediations?

Do new skills and mindsets need to be learnt? Can you build rapport online? Can you read emotions? How do you market online? How do you decide whether it's the right choice for your dispute? How does digital mediation fit into the world of the Digital Justice System and mandatory mediation?

Answering these questions and many more, this is the only book to focus on mediation as opposed to other means of Online Dispute Resolution such as arbitration.

This title:

- Includes checklists and templates written by a mediator who has conducted over 280 digital mediations
- Covers topics including smart systems, 'smart settle', the use of artificial intelligence, ChatGPT and mixed media mediations
- Teaches mediators, advisers and clients the different skills and mindsets essential to success in the world of digital mediation
- Shows how to market mediation online with practical guidance on websites, videos, blogs and podcasts
- This book is essential reading for all mediators wishing to adapt to the new norm of digital mediation.

This title is included in Bloomsbury Professional's Mediation online service.

Stephen Walker is an independent civil and commercial mediator. He has conducted over 900 mediations. He is ranked in Tier 1 of UK mediators in both Chambers and Partners and in The Legal 500 and also in Who Who's Legal.

Stephen became an accredited specialist online mediator in 2015 and has completed over 280 online mediations. He also undertook specialised training in family and workplace mediation and is dual certified in the USA through INADR.

Stephen is a solicitor of the Supreme Court of England and Wales, a Fellow of the Chartered Institute of Arbitrators and the Royal Society of Arts, until 2022 was a visiting lecturer in mediation at King's College London. He regularly delivers workshops, talks and presentations on mediation.

Stephen is the author of five mediation books published by Bloomsbury Professional, including Setting Up in Business as a Mediator and Mediation Behaviour: Why We Act Like We Do.