Written to celebrate the 30th anniversary of CEDR's emergence as the world's leading independent disputes consultancy, The Mediator's Tale: The CEDR Story of Better Conflicts captures the experience of two leading internationally renowned mediators - and married couple - Eileen Carroll and Karl Mackie. Sharing their personal and professional insights into how we can achieve better conflict management in our professional and personal lives, they highlight key insights into how mediation delivers results, and lessons for conflicts generally.

The book:

Tells the story of how a young lawyer and a leading academic 'had the courage and sheer guts' necessary to create disruptive change and persuade the legal profession and its clients to embrace mediation
Provides advisers and mediators with in-depth explanations for getting results from negotiation and independent intervention
Shows how to build trust and make emotional connections while building momentum for settlement
Highlights the role of women as conflict resolvers and as early pioneers in conflict resolution, and the links between conflict and diversity - 'What people often mean by getting rid of conflict is getting rid of diversity'
Explores the reasons interventions fail and how to avoid failure
Illuminates the international development of mediation and its reach into justice systems, human rights, investor-state disputes and international arbitration
Outlines leadership skills that will put you in the top 1% of people able to deal with conflict.

This title is included in Bloomsbury Professional's Mediation online service.

Eileen Carroll KC (Hon) is Principal Mediator and Co-Founder of CEDR. Recognised as one of the pioneers of mediation techniques in the UK and with over 25 years' experience as a practising mediator, she is one of the most senior and highly regarded mediators in the country and internationally. In 2013 Eileen was awarded Queen's Counsel (Honoris Causa) for her mediation practice and role in founding CEDR.

Dr Karl Mackie CBE is Founder President of CEDR. Karl is one of the best-known names in commercial mediation and brings both legal and psychology expertise to his practice in mediation, independent inquiries and organisational consultancy. He became CEDR's first Chief Executive in 1990, helping create its international standing. In 2010 Karl was awarded Commander of the Order of the British Empire (CBE) for services to mediation.