The skills, techniques and strategies for mediation - everything you need to successfully tackle a mediation. The mediation process has become an increasingly important method of tackling problems, complaints and disputes. Ensure you have the latest techniques and strategies in your armoury.

This practical book outlines the skills and techniques required to prepare for, participate in, and conduct mediation. By using its examples and checklists, you will be able to approach any mediation with complete confidence.

Essential new tools and resources - you will benefit from exercises, tools and resources giving you the opportunity to learn, and update, the skills, techniques and strategies needed when mediating.

This user-friendly guide will enable you to:
- Master mediation skills and techniques;
- Create an environment conducive to mediation;
- Design a fair and effective negotiation process;
- Diagnose problems, complaints and disputes;
- Assist the parties to identify their interests and priorities;
- Provide momentum for settlement;
- Avoid mediator traps;
- Access key ADR tools and resources including mediation agreements, mediation rules and procedures, sample settlement agreements, a range of guidance notes and up-to-date reading materials;
- Develop a mediation practice;
- Gain an overview of the practice of mediation across Europe.

Essential new material for all mediators, lawyers representing clients in mediation, organisations in dispute, users of dispute resolution services, ADR organisations, as well as anybody studying mediation.

This title is included in Bloomsbury Professional's Mediation online service.

Laurence Boulle is currently Director of the Mandela Institute and the Issy Wolfson Professor of Law at the University of the Witwatersrand in Johannesburg. He is an accredited mediator in Australia, has advised governments on mediation policy adn has extensive publications in the field. Miryana Nesic is a commercial litigation lawyer by background. She is a mediator and ADR consultant, who has worked on ADR cases and development issues across Europe, the US, Africa, the Middle East and Australasia since the early 1990s. Miryana is a CEDR and AMA accredited mediator, and is on CORE's International Panel of Mediators.