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저자소개
Greg MacDougall is an engaged, experienced leader with a keen passion and understanding in customer value focused, people-centric, lean transformations. While a senior leader at Cogent Power, Greg was Certified in 2004 by the Cardiff University, Lean Enterprise Research Centre consulting team of SA Partners LLC, as a Lean Program Coach and is credited as a driving force behind one of Canada’s most recognized and successful lean conversions at Cogent Power Inc., case study subject of the Shingo Prize awarded, CRC-Productivity Press publication: Staying Lean, Thriving Not Just Surviving, as contributed to by Mr. MacDougall. Greg is highly skilled and knowledgeable in quality management, safety and lean thinking having directed numerous global project undertakings while serving in his capacity at Cogent Power, as well as, Corporate Director, Quality Management, ABC NACO, Chicago, IL, and Quality Systems Manager, Dofasco Steel (Arcelor Mittal), Hamilton, ON. Greg MacDougall is an engaged, experienced
With Cogent Power sought after as an international lean benchmark by many business sectors, Mr. MacDougal worked directly with business leaders covering a range of topics including: strategic processes; leadership and leader standard work; voice of the customer; lean safety; lean maturity diagnostics; tools and techniques of lean; problem solving; cultural transformation; horizontal integration; and Training Within Industries (TWI) job instruction processes to name a few.
As a Certified Training Within Industries Job Instruction Trainer, Greg is highly qualified to provide expert assistance having directly overseen the effective implementation of Cogent Power’s TWI standard work platform, inclusive of its custom fit management tools and behavior change focus. He is also credited as a pioneer of shop floor leadership development through the introduction of a breakthrough Lean Apprentice Coach strategy which engages, instructs, coaches and mentors small groups of employees in several disciplines, whilst developing their abilities in peer to peer coaching. The win win effect of these individuals can be directly measured as tipping point contributors to the overall transformation process and in their eventual transition as future workplace leaders.
Mr. MacDougall is a graduate of Mohawk College (Quality Management) and McMaster University (Metallurgy); past Instructor at Mohawk College; Senior ASQ Member; Advisory Committee Member for Health and Safety Ontario (WSPS); Association of Manufacturing Excellence (AME) conference volunteer serving as Special Interest Session Program Chair for Toronto in 2013; and has authored numerous papers, presentations, workshops and articles on the subject of continuous improvement (see list attached).
교환/반품 안내
반품/교환 방법 | 마이페이지 > 고객센터 1:1문의 작성 또는 고객센터 (02-322-2426) |
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반품/교환가능 기간 | 변심반품의 경우 수령 후 7일 이내, 상품의 결함 및 계약내용과 다를 경우 문제점 발견 후 30일 이내 파본 등 상품결함 시 '문제점 발견 후 30일(단, 수령일로 부터 3개월)' 이내 |
반품/교환비용 | 변심 혹은 구매착오로 인한 취소/반품은 판매가의 20% 취소수수료 고객 부담 * 취소수수료 : 수입제반비용(국내 까지의 운송비, 관세사비, 보세창고료, 내륙 운송비, 통관비 등)과 재고리스크(미판매 리스크, 환차손)에 따른 비용 등 단, 아래의 주문/취소 조건인 경우, 취소 수수료 면제 오늘 00시~06시 주문시 오늘 06시 이전 취소 오늘 06시 이후 주문 후 다음 날 06시 이전 취소 |
반품/교환 불가 사유 | 1) 소비자의 책임 있는 사유로 상품 등이 손실 또는 훼손된 경우 (단지 확인을 위한 포장 훼손은 제외) 2) 소비자의 요청에 따라 개별적으로 주문 제작되는 상품의 경우 3) 시간의 경과에 의해 재판매가 곤란한 정도로 가치가 현저히 감소한 경우 4) 전자상거래 등에서의 소비자보호에 관한 법률이 정하는 소비자 청약철회 제한 내용에 해당되는 경우 |
상품 품절 | 공급사(출판사) 재고 사정에 의해 품절/지연될 수 있으며, 품절 시 관련 사항에 대해서는 이메일과 문자로 안내드리겠습니다. |
소비자 피해보상 환불 지연에 따른 배상 | 1) 상품의 불량에 의한 교환, A/S, 환불, 품질보증 및 피해보상 등에 관한 사항은 소비자분쟁 해결 기준에 준하여 처리됨 2) 대금 환불 및 환불지연에 따른 배상금 지급 조건, 절차 등은 전자상거래 등에서의 소비자 보호에 관한 법률에 따라 처리함 |
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