How can we sensitively manage different types of conflict to create a more harmonious and efficient workplace?

Workplace conflict can arise when people with di­fferent backgrounds or values disagree on approaches, interests, and ideas. This can result in ine­fficient collaboration and may even impact workers’ mental health. This book covers a range of scenarios around how conflict at work can manifest and discusses approaches to managing these in the right way to improve motivation, productivity, and the overall well-being of employees. It explores contemporary research, theory, and models, and includes exercises for critical reflection to aid understanding. In so doing, it encourages leaders to take responsibility for addressing di­fferent types of conflict and how to do so with sensitivity. It also signals when other approaches, such as coaching, mentoring and mediation may be necessary and, when appropriate, signposts to internal formal processes such as disciplinary and grievance procedures.

This accessible and practical book assists business owners, managers, and leaders in e­ffectively navigating conflict management within the work environment.

Suzanna Tan is an accredited executive coach with over 15 years of in-house and freelance private and public sector work developing leaders through coaching and training. She also has 25 years of experience in the finance sector working across virtual teams, in a matrix environment, and in various business unit functions.